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How do you ask for customer feedback?
Today we shared the new approach of asking for feedback by Holland Private Tour on LinkedIn.
After every tour, they give their clients a postcard to thank them for taking a sustainable tour and to ask them to leave a review. ⭐
This works really well because:
✨ Clients are thanked for travelling sustainably
✨ It’s super easy for the client to leave feedback
✨ Guides always leave a personal message on the card
✨ The card is a great souvenir to take back home👉 What are you currently doing to ask for feedback from your clients? Let us know!
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6 Replies
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Silver
I used to print feedback forms But discarded them for sustainability compliance. I have the same form on soft copy but nowadays I also share feedback link on https://www.safaribookings.com/p4199
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Moderator
Good approach Tony! How do you additionally encourage your clients to share their feedback? Via a personal email or does the guide mention it to them?
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Silver
They are usually naturally compelled to share via their social networks and whatsapp contacts especially after debriefing .It is best to share the feedback links/ tools immediately before departure otherwise they get diverted by work or family once they return home
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Moderator
Good to hear and yes the timing is very important!
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Silver
You can also start a conversation while they are on the trip
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Moderator
Yes absolutely, a great way to receive direct feedback. Do you then also ask them share it online or through a survey? Written feedback is a great tool in your marketing.
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