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Become a better tour operator Community Travel experiences Employing the right people for a tour company

  • Employing the right people for a tour company

    Posted by Ruth on 11 October 2022 at 19:01

    How do you employ the right people for your tour company?

    Anne replied 1 day, 23 hours ago 6 Members · 13 Replies
  • 13 Replies
  • Anne

    Administrator
    12 October 2022 at 09:01
    Moderator

    Hi Ruth, this really depends for what function you are looking to employ new people! Some functions, for example sales or customer service, require specific skills.

    If you’re looking for good tour guides and what their skills need to be read this article: https://goodtourisminstitute.com/library/good-tour-guides/

    Overall, it’s important new employees have at least a combination of the following:

    • Background in tourism or in the required field
    • Some work experience
    • Passion for the job and your company
    • Interest in good tourism

    When hiring new employees, you are the best person to determine if someone fits the mission, vision but also values of your company. Hire the person that fits those criteria. 😁

    That said, what job are you looking for to hire new employee(s) @ruth-nattabi ?

    Why good tour guides are important

  • Angela Kyeyune

    Member
    12 October 2022 at 09:28
    Bronze

    Hi Ruth, it should start with what your company mission is and values are. From there it should be a guide to which individuals have those values you are looking at. Mind the character mostly, with skills you can always train but character is very important to look out for.

    • Anne

      Administrator
      12 October 2022 at 09:34
      Moderator

      Yes absolutely @Angela Kyeyune ! How have you determined if someone fitted your values?

      • Angela Kyeyune

        Member
        18 October 2022 at 17:19
        Bronze

        Hi Ann, at TLA, we mainly consider how one engages with people at office or field (work as a team) and productivity/ efficiency.

    • Ruth

      Member
      18 October 2022 at 11:28
      Bronze

      thanks Angela i have tried to hire but am, mostly getting students who have no idea what they are doing yet they are fresh graduates the cost of training them has not yet been planned so im wondering how i am going to go about that ?

      • This reply was modified 1 month, 2 weeks ago by  Ruth.
      • Angela Kyeyune

        Member
        18 October 2022 at 17:00
        Bronze

        Hi Ruth, I was that fresh graduate straight out of Uni and was given an opportunity for internship and I stayed, grew with the company for 15 years. It’s one of the best 5 in the country. I was told I seemed hungry to learn be it from boss, guides or the tour consultants. If someone is willingly to be trained, passionate about the field. Provide some travel books bradt books on East Africa. It’s also important to equip them with as much knowledge as possible. The Travel industry needs patience.

  • Mwebingwa

    Member
    12 October 2022 at 09:39
    Bronze

    One important lesson, never employ anyone that you cannot fire. If you cannot fire them, don’t employ them. Secondly, passion is key, I would rather train someone that is passionate about what they are going to do than hiring someone with experience but without passion.

    • Anne

      Administrator
      12 October 2022 at 10:34
      Moderator

      Hi @mwebingwa-mackay , what do you mean with this exactly? What might be a reason why you can’t fire someone? And how do you recognise this before hiring someone?

    • Ruth

      Member
      18 October 2022 at 11:30
      Bronze

      thank you very much Mwebingwa for this good insight

  • Lionel

    Member
    17 October 2022 at 11:00
    Bronze

    Seek someone that is passionate and is teachable.

    • Anne

      Administrator
      17 October 2022 at 21:27
      Moderator

      Yes absolutely. Two very important key aspects of a successful employee hire @Lionel Mugema !

  • Adam

    Member
    6 December 2022 at 06:24
    Bronze

    Intrest and passion are key factors for choosing an employee. Tourism is a very vibrate sector but if you are to ensure sustainability of good employees, interest counts first for me. With interest, the candidate is ready to continuously learn and improve on themselves.

    • Anne

      Administrator
      6 December 2022 at 11:11
      Moderator

      Very true @adam-tz – the interest needs to be there for sure. Do you have your own training to make sure they acquire the required skills when you select them?