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Become a better tour operator Community Travel experiences How do you train and work with local guides?

  • How do you train and work with local guides?

    Posted by Anne on 10 October 2022 at 09:30

    Good tour guides boost the travel experience and level of customer satisfaction. They’re key in making sure the travel experience is run sustainably.

    When you are invested in good tourism, you want your travel experiences to be operated in a responsible way. Your tour guides are at the front of the operations and responsible for what actually happens during the travel experience. Therefore, it’s important they are aware and trained on your sustainability policy and practices.

    Do you already train your local guides in sustainability?

    • Yes, we work with our own guides and train them in good tourism
    • Yes, we work with freelance guides, and we train them when they start to work for us
    • Not yet, but we have plans to do this
    • No, we don’t know where to start

    Let us know how/if you train your local guides. And what are challenges for you to improve this?

    New to this topic? Read our article about good tour guides in our online library.

    Anne replied 1 month, 2 weeks ago 3 Members · 4 Replies
  • 4 Replies
  • Albert Peter

    18 October 2022 at 11:01

    Our local guides were taught about the simple understanding of what ecotourism or community-based sustainable tourism is, and how being a good interpretive guide can add value to the tourist experience of a particular area.

    1-Understanding global issues of tourism

    2-Understanding ecotourism and community-based ecotourism

    3-Understanding local issues and benefits of tourism

    4-Creating quality visitor experiences

    5-Learning about the subject: having knowledge about the local information Informal interpretation: conversation with visitor, invite them to ask questions, comparison to help them understand.

    6-Keeping the visitor motivated

    7-Learning about the visitor: understand what motivates them and their interest.

    Main Challenge: Is to have all the guides at the same time

    • Anne

      18 October 2022 at 17:27

      Thank you for sharing @alpha-adventure-safaris . Well done on training your guides so well! How are you planning to overcome your challenge and get the guides in the same room at the same time for training?

      • Jo

        19 October 2022 at 19:22

        We created a guide for Tour Operators on how to engage guides with plastic reduction on tours. It is one of our chargeable documents on our website, but it might be interesting for some of the members.

        • Anne

          20 October 2022 at 09:16

          Very good tip and resource. Thank you for sharing @johendrickx