Communication

The importance of good business communication Good communication skills are important to allow people to understand information correctly and fast. Poor communication skills lead to frequent misunderstandings, frustration and delays in your business. While effective...

7 ways to increase loyalty and turn customers into fans Customer loyalty is a driving force behind successful tour operators. They have that little extra that holds the power to connect customers to their business, to make them fans and to make them come back for...

Online networking For tour operators, online networking is simply the use of internet-based media platforms to stay connected with industry peers. In times of the COVID-19 pandemic, online networking has gained popularity. Most likely, this wil remain popular long...

High motivation to travel For almost a year now very few travellers have booked or went on a holiday. It’s unsure when tourism will be back in business. The lack of perspective for the future makes the situation challenging. Travellers are cautious and need to regain...

Why impact matters to your guests When a potential guest interacts with your brand, they want to be impacted in a meaningful way. They want to experience something, feel something, discover something. Experiential travel is currently a huge, emerging trend and you can...

Sharing your sustainable business story More and more tour operators, (slowly) integrate sustainability in their business strategy and operations. Sharing your business sustainability story is important. Not only because it supports your sustainable tourism practices,...