Strategy development

Within every business, it’s vital to have a steer, to have all employees heading in the same direction. A business strategy provides vision and direction for the whole organisation and creates clear goals and a purpose.

The importance of entering a niche market

The importance of entering a niche market

Delivering outstanding value Even though the tourism industry is on hold for now, it will be back on its feet someday. And when that happens, every tour operator should be ready for business. There are thousands of tour operators worldwide and the competition is high....

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7 tips to ensure customer health and safety

7 tips to ensure customer health and safety

Safety first: travelling post-COVID The well-being of travellers has already always been top priority for tour operators. However, now that the entire tourism industry has been disrupted by the COVID-19 virus, health and safety are even more important now. Therefore,...

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The route to market in the new tourism reality

The route to market in the new tourism reality

Tips for finding new business partners and customers once tourism recovers ‘Tourism isn’t tourism until it’s sold’, my responsible tourism professor Harold Goodwin always says and the COVID19 pandemic has certainly given us a taste of that. Easier said than done,...

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10 tips to become a successful tour operator

10 tips to become a successful tour operator

How to become a (more) successful tour operator? One thing that's certain in business, is that you should always be open to improve. You might think you don’t need to become a more successful tour operator. However, we believe there’s always room for improvement....

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