Terms & Conditions

The following terms and conditions apply to all online courses offered by the Good Tourism Institute. By completing the registration process and confirming to buy online courses by the Good Tourism Institute, you are stating you are eligible for an account and that you agree to be bound by GTI’s terms and conditions without modification.

Article 1: Online course provider

1.1 The online courses are provided by the Good Tourism Institute (hereinafter referred to as GTI), a company incorporated in the Netherlands with Chamber of Commerce registration number 82098298 and with its registered office at Stationsweg 92-504, Ede, the Netherlands. Websites goodtourisminstitute.com and goodtourisminstitute.com are operated by the Good Tourism Institute.

Article 2: Definitions

2.1 The following terms used in this document have the following meaning:

1. account refers to the online user account created for the use of the online course
2. online course refers to an individual course provided by GTI
3. course materials refers to the content of the online course provided by GTI
4. course platform refers to the website where the online courses are accessible
5. servers refers to the servers controlled by GTI (or a third hosting party) upon which the online courses and customer data are stored
6. you refers to the individual purchasing an online course
7. course fee refers to the fee payable to access an online course

Article 3: Fees and services

3.1 GTI may change its fees and payment policies for the course platform from time to time including but not limited to the addition of costs for excessive data transfer rates for individual or corporate customers.

3.2 The changes to the fees or payment policies are effective upon your acceptance of such changes which will be posted at goodtourisminstitute.com. Unless otherwise stated, all fees are quoted in European Euros (€).

Article 4: Purchasing and confirmation

4.1 In order to purchase an online course, you must provide the required information in the registration form. You must ensure that all information provided is complete and accurate.

4.2 In order to purchase an online course, you must pay the amount specified.

4.3 A legally binding agreement shall only come into existence once:

1. GTI has accepted your offer to purchase an online course by sending you an order confirmation email.
2. GTI has received full online payment of the entire course fee.

4.4 You must check the details on the order confirmation email when you have received it. If there are any errors, please contact GTI immediately to correct your details at: [email protected].

4.5 GTI reserves the right, in its sole and absolute discretion and without the need to give a reason, to refuse to accept an offer to purchase one or more online courses. In such circumstances, no contract will arise and GTI will return any payment accompanying your purchase offer.

Article 5: Payment

5.1 The course fee should be paid in full when purchasing the online course. GTI does not accept payment in instalments.

5.2 All amounts are payable in Euros (€). The prices quoted are exclusive of VAT. Any currency conversion costs or other charges incurred in making payment shall be covered by yourself. It shall not be deductible from the amounts due to GTI.

5.3 The course fee is paid on GTI’s course platform and through its adhering payment system. Payments are accepted through PayPal, Credit card (including Visa, MasterCard and American Express) and iDeal.

5.4 In the unlikely event that your purchase offer was accepted at a time when the amount of the course fee displayed on the website was incorrect, GTI will notify you as soon as possible. If the correct amount of the course fee is higher than the amount displayed on the website, GTI will contact you to notify you of the correct course fee. You can then decide whether or not to continue with your order of the online course at the increased course fee. If you decide to cancel your order, GTI will provide you a full refund in respect of any amount you have already paid. If the correct course fee is lower, GTI will refund you the difference between the amount which you have paid and the correct payable course fee.

Article 6: Cancellation policy

6.1 Generally, GTI’s online courses are not eligible for a refund or cancellation. We may approve a refund request, provided you meet the following requirements:

1. you must notify us with your cancellation request in writing within 24 hours of placing the online order. Requests must be sent via email to [email protected]; and
2. you must not have completed more than 10% of the online course.

6.2 GTI’s online courses cannot be transferred to another individual than yourself.

Article 7: Member account, password and security

7.1 When purchasing an online course and completing the registration process, you will receive a member account on GTI’s course platform. Your e-mail address will serve as username and password will be chosen by yourself. Passwords can be changed in your member account.

7.2 You shall protect your password and use of your account. You are solely responsible for all activities that occur in your account. You agree to notify GTI immediately upon learning of any unauthorised use of your account or any other breach of security.

Article 8: Intellectual property

8.1 At all times, GTI remains the owner of the intellectual property in the online courses and the course materials. Other than as specified below, no online course and/or course materials, nor any part of it may be reproduced, stored in a retrieval system or transmitted in any form or by any means without the prior written permission of GTI.

8.2 In consideration of receipt by GTI of the entire course fee, GTI grants to you a non-exclusive, non-transferable licence to access the online course and use of the course materials content for the sole purpose of studying for the online course.

8.3 Subject to the terms and conditions of this Agreement, you may remotely access and view course materials. Your license of use and access to the GTI course materials is conditioned upon your compliance with the terms and conditions of the Agreement, including the following:

1. you will not allow any third party to copy, modify, adapt, translate or otherwise create derivative works of the GTI course materials;
2. reverse engineer, de-compile, disassemble or otherwise attempt to discover the source file content of the training materials, except as expressly permitted by the law in effect in the jurisdiction as course client of GTI;
3. rent, lease, sell, assign or otherwise transfer rights in or to the training materials, or the online course;
4. you will use the software and content materials solely for your own internal use and will not make the software available to others; and
5. you will not download course materials from the online course within the first 24-hour cancellation time frame.

Article 9: Online course content and access terms

9.1 The description of the online course on the website will set out details of the content of the available online courses.

9.2 Unless described in the course description on the website, no additional course material or coaching will be provided by GTI.

9.3 Upon receipt of your purchase and confirmation email by GTI, you will be provided with log-in details to the course platform and access to the online course.

9.4 After purchasing an online course, you will have access for 12 months after which your access to the online course will be disabled.

9.5 You acknowledge that GTI operates a zero-tolerance policy in relation to inappropriate behaviour of students. In particular, abusive or violent behaviour directed at GTI staff or other students and unfair or dishonest practices will not be tolerated under any circumstances. GTI may, in its reasonable discretion and without liability or an obligation to refund any course fee, refuse to supply any online course to any student who engages in inappropriate behaviour.

Article 10: Modifications to online courses or technology enhancements

10.1 From time to time, GTI may make modifications or enhancements to its online courses. You will have access to such changes free of charge only to the extent that such changes relate to the online course purchased by you and only within your online course access (12 months).

10.2 Purchase of an online course does not entitle you to have access to future revised online courses as part of the original purchase.

Article 11: Technical support

11.1 If you are unable to access an online course, GTI will use reasonable endeavours to provide a solution where GTI has direct control over the system, software or settings involved. If the issue lies with your hardware, systems, software or settings thereof, GTI may, in its discretion, provide assistance to you to help you resolve the issue but cannot guarantee that any assistance provided will resolve your issue.

11.2 You accept and acknowledge that periods of downtime may be required in respect of the information technology infrastructure connected to the website and that technical assistance may not be available during such periods of downtime. Further you accept that you will not make a claim for breach of contract or otherwise in respect of such period of unavailability.

11.3 GTI will use reasonable endeavours to make the online course available but cannot guarantee uninterrupted, timely or error free availability or that defects will be corrected. GTI reserves the right to suspend access to the website for the purpose of scheduled or emergency maintenance, repairs or upgrades to improve the performance or functionality of the website.

11.4 In case of planned period of maintenance, you will be informed accordingly.

11.5 You also accept and acknowledge that GTI cannot be held responsible for any delay or disruptions to your access to the online course as a result of such suspension or any of the following:

1. the operation of the internet and the world wide web, including but not limited to viruses;
2. any firewall restrictions that have been placed on your network or the computer you are using to access the online course;
3. failures of telecommunications links and equipment; or
4. updated browser issues.

Article 12: Disclaimer of warranties

12.1 GTI will provide the course materials in accordance with the online course description, which is set out on the website.

12.2 GTI expects you to take reasonable care to verify that the online course and course materials in question will meet your needs. GTI does not make any commitment to you that you will obtain any particular result from your use of the online course or course materials or that you will obtain any particular qualification on completion of the online course other than a completion certificate.

12.3 GTI does not make any representation, guarantee or commitment to you that the online course or course materials will be error free.

12.4 GTI does not make any commitment that the online course or course materials will be compatible with or operate with your software or hardware.

12.5 All representations, warranties and/or terms and/or commitments not expressly set out in these terms and conditions (whether implied by law, conduct, statute or otherwise) are hereby excluded to the maximum extent permissible at law.

Article 13: Limitation of liability

13.1 The exclusions and limitations of liability contained in these terms and conditions do not apply to a party’s liability:

1. for fraud or wilful default;
2. for death or personal injury caused by its negligence; or
3. where such limitation or exclusion cannot lawfully be excluded.

13.2 Except as set out in these terms and conditions, GTI shall not be responsible for losses that result from its failure to comply with these terms and conditions including, but not limited to, losses that fall into the following categories:

1. indirect or consequential losses;
2. loss of income or revenue;
3. loss of business;
4. loss of anticipated savings;
5. loss or corruption of data.

13.3 GTI is not responsible for any data you lose either as a result of accessing the online course or the course materials or during completion of any online course via GTI’s website.

13.4 It is your responsibility to ensure you regularly save and back up all data which you hold on the computer from which you are accessing the online course and all data that you are inputting when completing the online course.

13.5 GTI’s maximum aggregate liability to you for any claims you may have against GTI for direct loss in contract, tort or otherwise arising out of or in connection with the online course, shall be limited to the amount of the course fee which has been paid, or is payable, by you.

13.6 GTI will not be held responsible for any delay or failure to comply with its obligations under these terms and conditions if the delay or failure arises from any cause beyond GTI’s reasonable control. This condition does not affect your statutory rights

Article 14: Complaints

14.1 If you are dissatisfied with the online courses or additional services provided by GTI, you must inform GTI as soon as possible by sending an email to [email protected]. The email should include a clear description of the complaint for GTI to be able to respond and if the complaint is well founded, to rectify. Complaints that are not clearly described cannot be processed.

14.2 GTI must be notified of any queries or complaints within 14 days of purchasing an online course. If you do not notify GTI within this time period, GTI will not be obliged to correct your order and will not be responsible for any loss or damage suffered by you as a result.

14.3 Complaints submitted will be answered within 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, a reply will be given within 14 days with a confirmation of receipt and an indication when a more detailed answer can be expected.

14.4 When a complaint is sent, your obligation to make payment continues to exist.

Article 15: Privacy, data protection and confidentiality

15.1 GTI will process the information it receives from you or otherwise holds about you in accordance with these terms and conditions and its privacy policy. You consent to the use by GTI of such information in accordance with GTI’s privacy policy.

Article 16: Modifications to terms of service

16.1 GTI reserves the right to change or modify any of the terms and conditions contained in this Agreement at any time, by publishing the new agreement on https://goodtourisminstitute.com. You are responsible for regularly reviewing the policy.

16.2 No modification of this Agreement will be binding unless:

1. confirmed in writing and signed by a co-founder of GTI; or
2. you accept updated terms online; or
3. you continue to use the course platform after GTI has published updated terms and conditions on its website.

Updated last on April 30th 2021

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Privacy policy

Article 1: Your privacy

The Good Tourism Institute (hereafter referred to as GTI) is committed to protecting and respecting your privacy.

GTI provides online courses for tour operators via its website located at goodtourisminstitute.com and goodtourisminstitute.com. Your access to and use of GTI’s website and course platform is subject to the Terms & Conditions and this privacy policy.

The purpose of this policy is to explain to you how GTI collects, stores, processes, transfers, shares and uses information that identifies or is associated with you and information regarding GTI’s use of cookies and similar technologies. It also explains what choices you have with respect to your personal information.

GTI processes personal information about individuals who are:

1. GTI’s direct users or customers;
2. individuals for whom a purchase or booking has been made by a third party;
3. individuals who have been named in a purchase by a customer;
4. individuals who have been named in interaction with GTI and;
5. where GTI customers are businesses or representatives.

This policy applies to GTI’s website, course platform and your interactions with GTI. Before accessing GTI’s website, using the course platform or interacting with them, please ensure you have read and understood how GTI processes your personal information as described in this policy.

By accessing GTI’s website, course platform or interacting with GTI, to the extent permitted by law, you are consenting GTI to process your personal information in accordance with this policy. Please ensure you have received the consent of any individual before naming then in a purchase or interaction with GTI.

GTI complies to the European General Data Protection Regulation (GDPR).

Article 2: Personal information we may collect

GTI collects personal information about you when you provide this information directly to GTI (or someone gives GTI information about you) when you access GTI’s website, course platform or interact with GTI. This can include information you provide to GTI when you purchase an online course, download a document, fill in a form, correspond with GTI via its website (including comments or material posted, uploaded or stored on GTI’s website), telephone, text, email or otherwise, subscribe to GTI’s mailing lists, or other forms of marketing communications, engage in competitions or promotions, respond to surveys or use some other feature of GTI’s website or course platform as available from time to time.

If you choose not to provide personal information, GTI may not be able to provide all services or interact with you or the services or GTI’s interactions may be limited.

GTI also automatically collects some personal information about you when you access GTI’s website. This includes information about how you access and use GTI’s website and provided services, and information about the device you use to access GTI’s website and course platform.

GTI may also record and share information that you post publicly on social media platforms such as Facebook, Instagram, LinkedIn and Twitter. For example, if you tag @goodtourisminstitute or use #goodtourisminstitute in an Instagram post, GTI may share your image and caption with GTI’s followers.

GTI does not rent, swap or sell your personal information to other organisations for them to use in their own commercial activities.

Article 3: How we use your personal information

GTI defines two categories of personal information and has different use for:

1. Personal information provided by you

1. Contact information and basic personal details (such as your full name, postal address, email address and telephone number).

Note: GTI uses this personal information to communicate with you for a variety of reasons. For example, in relation to a purchase or booking (such as sending purchase or booking receipts, confirmations, statements, invoices, payment reminders and purchase status updates), sending you news, alerts, newsletters, marketing communications and general (non-marketing) commercial communications and following-up on abandoned carts or failed bookings); to supply you with purchased goods or provide booked courses or expeditions; to collect payments from you for purchases or bookings; to address questions from you; to carry out or support promotions; to deal with complaints made by or about you relating to the Services; for authentication purposes; to create customer accounts and operate, maintain and provide to you the features and functionality of GTI’s website and course platform.

2. Payment details (such as your credit card information, account information, billing address and related information). Please note that GTI does not retain your credit card details after completion of your payment.

Note: GTI uses this personal information to facilitate and collect payment for purchases or bookings and to detect and prevent fraud.

3. When you contact GTI directly, such as by email, telephone, text, mail, when you post on message boards, blogs, or social media or complete an online form or provide quality survey input, feedback or testimonials, GTI will record your comments and opinions.

Note: GTI uses this personal information to communicate with you for a variety of reasons. For example, for purposes such as those noted in (a) above); to address your comments, questions, issues and concerns and improve its services; to determine, provide, improve and develop features, products, content and services that may be of interest to you; and to send you news, alerts and marketing communications in accordance with your marketing preferences. GTI may also post customer testimonials on its website or re-post social media material that is related or relevant to GTI.

2. Information collected automatically

Information from your devices (computers, mobile phones, tablets, etc.) and about your visits to and use of this website. The IP address used to access GTI’s website will be logged along with the dates and times of access. Please note that any recorded IP addresses are not linked to personally identifiable information.

GTI uses this information to:

1. analyse trends, administer its website, track users movement and gather broad demographic information for internal use;
2. enable GTI’s website and course platform to be properly presented to you on your device;
3. determine products and services that may be of interest to you for marketing purposes; and to
4. operate, maintain and provide to you the features and functionality of GTI’s website and course platform.

Article 4: Processing personal information

To the extent that GTI’s processing of your personal information is subject to the General Data Protection Regulation (GDPR), the legal basis GTI relies on to process your personal information in any particular case will depend upon the circumstances for which it is being processed but will fall into one of the following categories:

1. where you have given your consent for GTI to process your personal information in such manner;
2. where the processing is necessary for the performance of GTI’s contract with you or to take steps prior to entering into a contract (e.g. to provide a quote or further information to you);
3. where the processing is necessary for GTI’s legitimate interests, namely in running a commercial enterprise. In pursuance of GTI’s legitimate interests, GTI only processes personal information in ways a customer or user would reasonably expect, unless GTI has a good reason to do otherwise; or
4. where the processing is necessary for GTI to comply with the law.

Article 5: Cookies and other tracking technology

When you use GTI’s website, some information is collected about you automatically. This information is typically collected through a variety of tracking technologies, including cookies, and may include web beacons, embedded scripts, flash objects and similar technology.

Cookies are used as part of a normal business procedure to track patterns of behaviour of GTI’s website visitors by saving your information (such as your internet protocol (IP) address and other preferences (including the kind of content viewed or clicked on and the frequency and duration of your activities)).

Cookies help GTI improve its website and to deliver a better and more personalised service to you. A cookie is an element of data that GTI’s website sends to your browser which is then stored on your system. The cookies GTI uses are designed to help you get the most from GTI’s website but if you do not wish to receive cookies, most browsers allow you to set your browser to prevent this happening. If you select this setting, however, you may be unable to access certain parts of GTI’s website. These settings will typically be found in the “options” or “preferences” menu of your browser.

GTI may collect analytics data, or use third-party analytics tools such as Google Analytics, to help measure traffic and usage trends for GTI’s website and to understand more about the demographics of its users. You can learn more about Google’s practices at policies.google.com/technologies, and view its currently available opt-out options at tools.google.com/dlpage/gaoptout.

Article 6: Marketing and advertising

From time to time, GTI may contact you with relevant information about its services. Most of these messages will be sent by email. For some messages, GTI may use personal information collected about you to help GTI determine the most relevant information to share with you.

If you no longer wish to receive such messages, you may opt-out by clicking on the unsubscribe link at the bottom of GTI emails at any time.

Article 7: Disclosure of personal information

GTI may disclose your personal information to the following, as relevant:

1. GTI employees, representatives and contractors (who are under a duty of confidentiality to GTI);
2. third party vendors and other service providers that perform services for GTI or on its behalf, which may include (but is not limited to) providing ecommerce and booking platforms, sales fulfilment services, mailing or email services, messaging platforms, tax and accounting services, payments processing, data enhancement services, cloud based storage platforms, fraud prevention, web hosting, or providing analytic services. Important: Your Personal Information is never transferred to any third-party for the purposes of re-marketing to you;
3. third parties in connection with a business transaction or potential business transaction, such as a merger, sale of assets or shares, reorganisation, financing, change of control or acquisition of all or a part of GTI’s business activities;
4. third parties as required by law or if GTI reasonably believes that such action is necessary (a) to comply with the law or the reasonable requests of law enforcement; (b) to enforce GTI’s Terms & Conditions or to protect the security or integrity of GTI’s website and other services; (c) to prevent any illegal activity (including for the purposes of fraud protection and credit risk reduction); and (d) in connection with any legal proceedings or prospective legal proceedings;
5. any person who GTI reasonably believes may apply to a court or other competent authority for disclosure of that personal information where, in GTI’s reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information; and
6. in order to establish, exercise, protect or defend the rights, property, or personal safety of GTI, its customers, users or others.

Except as provided in this policy, GTI will not provide your personal information to third parties. Moreover, GTI does not rent, swap or sell personal information with any third party for its own commercial activities.

Article 8: Retention of personal information

GTI will retain your personal information for as long as is necessary to perform their contract with you, meet its legitimate interests or its legal obligations or in accordance with your consent, as relevant.

Article 9: Safekeeping of personal information

GTI implements appropriate technical and organisational measures to protect your personal information against accidental or unlawful destruction, loss, change or damage.

1. all personal information you provide to GTI is stored on secure servers;
2. any online payment transactions will be encrypted using SSL technology;
3. where GTI has provided you (or where you have chosen) a password that enables you to access certain parts of GTI’s website or course platform, you are responsible for keeping this password confidential. GTI asks you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although GTI will use reasonable endeavours to protect your personal information, GTI cannot guarantee the security of data transmitted to GTI’s website, so any transmission is at your own risk.

Article 10: International transfer of personal information

The personal information that GTI collects from you may be transferred to, and stored at, a destination outside the country you are in where GTI and or third party service providers have operations.

If you are located in the European Union (the EU), your personal information may be processed outside of the EU. Where it takes place, the international processing of personal information is necessary for the provision of GTI’s website and course platform (including, without limitation, for the processing and fulfilment of your purchase or booking, the processing of your payment details, fraud and security checks and the provision of support services).

By submitting your personal information, you agree to this transfer and processing of your personal information. GTI will take reasonable organisational and technical precautions to ensure that your personal information is treated securely and in accordance with this policy when such a transfer and processing takes place.

Article 11: Your control and rights of personal information

If you are located in the EU, you have the following rights in respect of your personal information that GTI holds the:

1. right to rectification: you have a right to request the rectification of your personal information by GTI where the personal information is inaccurate or incomplete. You can also review or edit the personal information you have supplied to GTI in respect of a purchase by accessing your online member account on the GTI course platform;
2. right to object: where GTI processes your personal information based on its legitimate interests, you have a right to object to such Processing, in whole or part;
3. right to withdraw consent: where GTI processes your personal information based on your consent, you have a right to withdraw your consent in whole or part. If you withdraw your consent to the processing of your personal information, GTI might not be able to provide you with all (or any) of its services. In certain cases, GTI may continue to process your personal information after you have withdrawn consent if GTI has a legal basis to do so, or if your withdrawal of consent was limited to certain processing activities. For example, GTI may keep personal information if GTI needs to do so to comply with a legal obligation or to resolve disputes;
4. right to deletion: you can request that GTI deletes your personal information, unless the processing is being done pursuant to a legal obligation;
5. right of access: you have the right to get confirmation of whether GTI is processing your personal information and to obtain a copy of your personal information in an easily accessible format;
6. right to transfer: where GTI processes your personal information based on your consent or contract, you have a right to request that GTI transfers some of your personal information to third parties; and
7. right to restriction of processing: you have the right to request GTI to restrict the processing of your personal information under certain circumstances, such as where you think that the personal information GTI processes about you is incorrect or unlawful or where GTI no longer needs the personal information but you need GTI to keep it in order to establish, exercise or defend a legal claim.

GTI will help you exercise these important rights and will carry out your request unless certain exceptional reasons arise permitting GTI to keep certain personal information about you. Please contact GTI (see contact details below) for assistance in exercising any of these rights.

Article 13: Protecting children’s privacy

You must be at least 18 years of age to use our website and to purchase an online course. Or if you are under 18 years of age, have the permission of your parent or guardian to use our website or purchase an online course. We do not knowingly collect, use or share information that could reasonably be used to identify children under the age of 16 without prior parental or guardian consent or consistent with applicable law. If you learn that someone younger than 16 has provided us with personal information, please contact us and we will takes steps to delete such data.

Article 14: Third party links

GTI’s website and course platform can contain links to and from websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that GTI does not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to those websites.

Article 15: Changes to our privacy policy

GTI holds the right to update this policy periodically. Any changes GTI makes to this policy in the future will be published on this page. Please check and review GTI’s privacy policy occasionally. When major changes are made, all current users of GTI’s course platform will be informed.

Article 16: Contact

Questions, comments and requests regarding this policy are welcomed and can be addressed to [email protected].

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